Viara Research
Terms · Shipping · Returns · Privacy
Conditions of supply

Terms of supply.

These terms govern every order placed with Viara Research. They set out who we can supply, what the material is and is not, how it ships, what happens when something goes wrong, and what we do with the information you give us when you order.

Version 1.0 · 20 September 2026

Draft for review. This document was prepared to cover the operational realities of this business, but it has not been reviewed by counsel and it is not legal advice. Every highlighted field needs your specific facts, and the liability, indemnity and governing-law sections in particular should be settled with an attorney before you rely on them.

Section 1Terms of supply

These terms form the agreement between LEGAL ENTITY NAME, a STATE ENTITY TYPE trading as Viara Research (“we”, “us”), and the organisation placing the order (“you”, “the buyer”). Placing an order means you accept them.

They apply to the exclusion of any terms the buyer attaches to a purchase order. Where a buyer’s procurement terms conflict with these, these govern unless we have agreed otherwise in a signed writing.

We may change these terms. The version in force is the one published here on the date your order is accepted, and the version number and date at the top of this page identify it.

Section 2Who we can supply

We supply institutions and research organisations only. Eligibility is a condition of supply, not a formality, and every order is screened against it before it is accepted.

We can supply

  • Academic and university laboratories
  • Hospital and institutional research laboratories
  • Commercial research and development organisations, and contract research organisations
  • Analytical, quality-control and reference laboratories

We cannot supply

  • Individuals purchasing for personal use, at any age
  • Clinics, prescribers or pharmacies sourcing material for patients
  • Any buyer who intends administration to a human or an animal
  • Any buyer intending resale into a consumer channel

How we screen

At order we require the type of organisation, its name, a named contact, an email address on the organisation’s own domain, an institutional delivery address, and a stated in-vitro or preclinical use. Personal and disposable email addresses are not accepted, because the address is part of how the buyer is verified. Orders that fail any of these are declined.

You confirm at order that you are authorised to purchase on behalf of the organisation named, and that the material is for laboratory research use only. Those confirmations are recorded with your order, in the wording you agreed to, with a timestamp. Section 9 explains what we keep and why.

An age confirmation is also collected on entry to the site. It does not affect eligibility: supply is limited to institutions regardless of the age of the person ordering, and no confirmation makes any compound in the catalog lawful to administer.

Section 3What the material is, and is not

Everything we supply is laboratory reference material for in-vitro and preclinical research use only. It is not for human or veterinary consumption.

The material is not a drug, not a dietary supplement, not a cosmetic and not a medical device. It is not approved by the Food and Drug Administration or any comparable authority for administration to humans or animals. Nothing we publish is intended to diagnose, treat, cure or prevent any disease.

We make no representation that any compound listed is lawfully compoundable, prescribable, dispensable or administrable in any jurisdiction. Regulatory status information published on our site is provided so buyers can plan their own procurement, reflects public agency actions as at the date shown, and is not legal advice.

Buyer responsibilities

  • You are responsible for determining that your intended use is lawful where you are, and for holding any licence, registration or institutional approval that use requires.
  • You are responsible for handling, storing and disposing of the material safely and in accordance with your institution’s procedures and applicable law.
  • You will not administer the material to a human or an animal, supply it to anyone who intends to, or resell it into a consumer channel.
  • You will not remove, alter or obscure the research-use labelling or the batch code on any vial.

Breach of this section entitles us to cancel any outstanding order, decline future orders, and terminate supply immediately.

Section 4Orders, pricing and payment

An order placed through the site is an offer to buy. It is not accepted until we confirm it in writing with availability, lot and lead time. We may decline an order, in whole or in part, for any reason — including eligibility, availability, or where a compound’s regulatory position has changed.

Prices shown are per vial in CURRENCY, exclusive of shipping, duties and taxes, and are single-vial list. Volume and standing-order pricing is quoted on enquiry. Prices are confirmed at acceptance; a price displayed on the site at the time of ordering is indicative until then.

We invoice on purchase order, ACH or wire. There is no card checkout, and nothing is charged before we confirm an order. Payment terms are NET TERMS, e.g. Net 30 from the invoice date unless agreed otherwise. Overdue amounts may carry interest at RATE.

Title and risk are addressed in Section 5. We retain title in the material until payment is received in full.

Section 5Shipping and handling

Form
Lyophilised, sealed vials, batch-coded and dated at fill.
Standard transit
Shipped ambient. Lyophilised material is stable for normal transit times; reconstitution and storage guidance for laboratory conditions is supplied with each shipment.
Cold chain
Available on request for longer transit or where your protocol requires it. Quoted separately.
Lead time
TYPICAL LEAD TIME from order acceptance, confirmed per order.
Delivery to
The institutional address given at order, including department or laboratory and a receiving contact. We do not deliver to residential addresses.
Carrier
CARRIERS. Tracking is issued on dispatch.
Title and risk
Risk passes on delivery to the address given. Title passes on payment in full.
International
STATE WHETHER YOU SHIP INTERNATIONALLY. Where we do, the buyer is the importer of record and is responsible for duties, taxes, import permits and customs clearance.

You must inspect each shipment on arrival and tell us about damage, shortage or an incorrect item within INSPECTION WINDOW, e.g. 5 business days of delivery. After that window the shipment is treated as accepted.

Section 6Returns, cancellations and lot withdrawal

Returns

We do not accept returns of opened or unsealed vials. Once a vial leaves our custody we cannot verify its storage or chain of custody, and reintroducing it to stock would compromise the integrity of the material for every subsequent buyer. This is a condition of supplying reference material, not a commercial preference.

Unopened vials in original sealed packaging may be returned within RETURN WINDOW of delivery with prior written authorisation, subject to inspection and a restocking charge of RESTOCKING %. Return shipping is the buyer’s cost unless the return is our error.

Damaged, short or incorrect shipments

Report these within the inspection window in Section 5, with the batch code and photographs where relevant. Where the fault is ours we will replace the material or credit the invoice, at our option. That is our entire liability for a defective shipment.

Cancellation

You may cancel an order at no cost before we confirm it. After confirmation, cancellation is at our discretion and may carry a charge where the lot has been allocated or dispatched.

Lot withdrawal

If we withdraw a lot, we will contact every buyer of record for that lot using the details held with their order, and will replace the material or credit the invoice. This is why the batch code matters: it is printed at fill so that any vial can be traced to its production run and you can determine in seconds whether you hold affected material. Do not remove it.

Section 7Certificates of analysis

A certificate of analysis is issued on request against a specific lot, before or after purchase. Certificates are not enclosed with the vial as a matter of course — ask for one by batch code and we issue it for that lot.

A certificate reports identity and purity by HPLC for the lot it names, together with the analytical detail your records need. It describes the lot in front of you rather than a representative run. It is not a statement that the material is safe, effective, or suitable for any particular purpose, and it is not an approval of any kind.

Purity figures published on the site are the specification we supply to. The certificate for your lot is the authoritative figure.

Section 8Warranties, liability and indemnity

This section needs counsel. Limitation of liability, indemnity and warranty disclaimers are the clauses most often struck down when they are drafted generically, and the enforceable wording depends on your state. Treat what follows as a statement of intent for your attorney to work from, not as final language.

We warrant that the material supplied conforms to the specification on its certificate of analysis for the lot supplied. That is the only warranty we give.

To the fullest extent permitted by law, all other warranties, express or implied, are excluded — including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. The material is research material and is supplied as such.

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, special or punitive damages, or for loss of profit, revenue, data or research results, however arising. Our total liability arising out of or in connection with any order is limited to LIABILITY CAP, e.g. the amount paid for that order.

You indemnify us against any claim, loss or expense arising out of your use, handling, storage, disposal or onward supply of the material, including any administration of the material to a human or an animal, whether by you or by anyone you supplied.

Nothing in this section limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Section 9Privacy notice

This notice explains what we collect when you order, why we keep it, and for how long. It applies to LEGAL ENTITY NAME trading as Viara Research.

What we collect

Order details
Organisation name and type, contact name and role, institutional email, phone if given, purchase order number, delivery address, the compounds and quantities ordered, and your stated research use.
Eligibility record
The exact wording of the confirmations you agreed to at order, the time you agreed to them, the page you agreed on, and the time of the age confirmation made on entry to the site.
Technical record
The IP address and country the order was submitted from, and the browser user-agent string.

Why we keep it

The order details are needed to fulfil and invoice the order, and to contact buyers of record if a lot is withdrawn. The eligibility and technical records exist so that we can demonstrate that the conditions of supply in Section 2 were actually applied to each order rather than merely published. That is the whole purpose of keeping them, and it is why the technical record is collected.

Who sees it

Our own staff, and the service providers that operate our site, email and payments. It is stored with HOSTING / STORAGE PROVIDER. We do not sell it, we do not use it for advertising, and we do not share it with the other Viara entities for marketing purposes. We will disclose it where we are legally required to.

How long we keep it

Order and eligibility records are retained for RETENTION PERIOD, e.g. 7 years from the order date, so that a withdrawn lot can be traced and the screening record remains available. Technical records are retained for SHORTER PERIOD.

Your rights

Depending on where you are, you may have the right to ask for a copy of what we hold, to have it corrected, or to have it deleted. Deletion requests are honoured except where we are required to retain the record — the eligibility record for a completed order is one such case, and we will tell you if that applies. Write to PRIVACY CONTACT EMAIL.

The site uses browser storage to remember your age confirmation and the contents of your order between visits. That data stays in your browser and is not transmitted to us except as part of an order you submit. We do not use advertising or analytics cookies.

Section 10General

Governing law. These terms are governed by the laws of STATE, and the courts of COUNTY, STATE have exclusive jurisdiction.

Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, including a regulatory action that makes supply of a compound unlawful.

Severance. If any provision is held unenforceable, the rest continues in force.

Assignment. You may not assign your rights under these terms without our written consent.

Entire agreement. These terms, together with our written acceptance of your order, are the entire agreement between us on their subject matter.

Notices. Notices to us go to NOTICE ADDRESS, copied to NOTICE EMAIL. Notices to you go to the contact given with your order.